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faq

  • Bevstack?

    Who is Bevstack? We enable alcohol brands to sell online by connecting consumers (like you) to our network of licensed retailers that will ship you...
  • General FAQs

    How do I track my order?  You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, p...
  • Route (Package Insurance)

    How do I submit a Route Claim? Route is a package insurance used by many of our partners. In order to submit a claim, your order must be damaged, l...
  • Return Policy

    Refund Policy –  We are only able to process refunds when the item has been returned to us (failed delivery attempts). This process of returning t...
  • Order Issues

    When will my order arrive?  Once the order ships, it can take anywhere from 1-10 days to arrive depending on where you are located in the country. ...
  • Customer Service

    When will I hear back from your customer service team?  Our customer service team is available Monday-Friday 9-5 PM. Within those hours you should ...
  • Order Tracking

    How do I track my order?  You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, ...