faq

Who is Bevstack? We enable alcohol brands to sell online by connecting consumers (like you) to our network of licensed retailers that will ship you...

How do I track my order?  You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, p...

How do I submit a Route Claim? Route is a package insurance used by many of our partners. In order to submit a claim, your order must be damaged, l...

Refund Policy –  We are only able to process refunds when the item has been returned to us (failed delivery attempts). This process of returning t...

When will my order arrive?  Once the order ships, it can take anywhere from 1-10 days to arrive depending on where you are located in the country. ...

When will I hear back from your customer service team?  Our customer service team is available Monday-Friday 9-5 PM. Within those hours you should ...

How do I track my order?  You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, ...