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Flat shipping $15

FAQ

How do I submit a Route Claim?

Route is a package insurance used by many of our partners. In order to submit a claim, your order must be damaged, lost or stolen. To submit a claim, first you need to download the Route app. You will then login with your email and Route order number, which you should have received with your order. Then, just follow the prompts to update them on what happened. If your claim is successful, it will be reshipped in no time. 

Do I need to be home to receive my package?

Someone 21+ with a photo id must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order. 

 

Can I ship to a P.O. Box? 

Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature.


What States can you ship to?

AZ, CA, CO, CT, DE, DC, FL, GA, ID, IL, IN, IA, KS, LA, ME, MD, MA, MN, MO, MT, NE, NV, NH, NJ, NM, NY, NC, OH, OK, OR, PA, RI, SC, TN, TX, VT, VA, WA, WV, WI, WY.

 

How long does it take for an order to ship?

Most orders ship within 1-2 business days but it can take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9-5 PM. Orders are not fulfilled on bank holidays and weekends. Depending on your location, orders will be delivered within 2-9 business days after shipment. From time to time, there may be some delays

 

Refund Policy – 

We are only able to process refunds when the item has been returned to us (failed delivery attempts). This process of returning the item to us can take up to 15 business days.  

 

My product arrived damaged, can I return it? 

Unfortunately, we are currently unable to accept returns. Please reach out to our CS Team with a picture of the damage and they will assist you. 

 

How old do you have to be to place an order?

21 or older.

Can I return my product? 

Unfortunately, we are currently unable to accept returns. 

 

Can I expedite my order?

Unfortunately, not.

 

Can you hold shipment until a further date?

Unfortunately, not.

 

I ordered multiple products but I only received some of them. What happened?

Sometimes when multiple boxes are shipped, some can be lost or misplaced. Please reach out to customer service so we can look into it and help you.

 

Where should I ship my order to?

Residential or business areas, because an adult needs to be present to sign for the package.

 

Do you ship internationally?

Unfortunately, not at the moment.

 

Can I add or remove a product from my order?

Unfortunately, not at the moment.