Route (Package Insurance)

How do I submit a Route Claim?

Route is a package insurance used by many of our partners. In order to submit a claim, your order must be damaged, lost or stolen. To submit a claim, first you need to download the Route app. You will then login with your email and Route order number, which you should have received with your order. Then, just follow the prompts to update them on what happened. If your claim is successful, it will be reshipped in no time. 

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