When will my order arrive?
Once the order ships, it can take anywhere from 1-10 days to arrive depending on where you are located in the country. Packages tend to arrive quicker on the east coast compared to the west coast.
Can I ship to a P.O. Box?
Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature.
Do I need to be home to receive my package?
Someone 21+ with a photo id must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order.
Why was my order not sent to my address?
Most of the time, this means that the order was returned to the sender due to damage in transit, an incorrect delivery address, or three failed delivery attempts. If you want us to reship, we will charge you a $20 reshipment fee. If you don’t want us to reship, we will refund you less the shipping, handling, and restocking fees. If it is an incorrect order, we will reship at no additional charge to you.
My order arrived damaged, what do I do?
Please take a picture of the damaged item in the box and send an email with the picture, the website you ordered from, and your order number to support@d2cbeverages.freshdesk.com. One of our customer service representatives will be in touch with you shortly!
My order shows as delivered, and I didn’t get it, what do I do?
It's more than likely your package was returned after 3 unsuccessful delivery attempts. We feel this is ample time to get your package. If you want us to reship, we will charge you a $20 reshipment fee. If you don’t want us to reship, we will refund you less the shipping, handling, and restocking fees.
I received the wrong product, what do I do?
Please take a picture of the wrong item in the box and send an email with the picture, the website you ordered from, and your order number to support@d2cbeverages.freshdesk.com. One of our customer service representatives will be in touch with you shortly!
I ordered multiple products but I only received some of them. What happened?
Sometimes when multiple boxes are shipped, some can be lost or misplaced. Please reach out to customer service so we can look into it and help you.